FAQ - Questions about Orders, Shipping and Leather Bags
Here you will find answers on shipping, delivery, payment methods, returns, warranty and care of our high-quality leather bags.
Shipping & Delivery
- Germany: 2 - 4 business days (standard)
- European Union: 2 - 8 business days
- International: 5 - 10 business days
Orders are shipped with tracking via established logistics partners, usually DHL.
For deliveries outside the European Union, customs or import fees may apply. These are payable by the recipient.
Within Germany we offer express shipping with a delivery time of 1 - 2 business days.
Orders
Once your order is complete, you will automatically receive an order confirmation by email.
As long as your order has not yet been shipped, please contact us immediately at service@pure-studios.com.
Payment
- Credit card (Visa, Mastercard,
- American Express, Maestro, UnionPay)
- PayPal
- Klarna (invoice, instant bank transfer)
- Apple Pay, Google Pay, Shop Pay
- EPS, Bancontact, iDEAL, TWINT, BLIK
All transactions are processed via SSL-encrypted connections and established payment providers.
Returns & Warranty
You have 30 days after receiving the goods to return them.
Return shipping costs are borne by the buyer.
The refund is made via the original payment method after the return has been checked.
We grant a 1-year warranty on material and workmanship defects.
Customer Account & Newsletter
- Overview of orders
- Faster checkout
- Shipment tracking
- Management of returns
Every email contains an unsubscribe link.
Products & Care
Our bags are made in selected, internationally experienced workshops that specialize in high-quality leather processing.
We work exclusively with businesses that share our standards of precision, quality and responsible production.
We predominantly use fine bovine leather from LWG-certified tanneries (Leather Working Group).
It stands out for its natural structure, durability and its ability to develop an individual patina over time.
You can find care information on our leather care page.
Contact
If you have further questions, you can reach us at service@pure-studios.com.